Manager of Custodial Services

Position Details

Classification Information

University Title Program Coordinator II - 1063
Pay Grade 35
Salary Commensurate with qualifications
Base of Employment P - P&S
Job Category Professional and Scientific
Pay Frequency Monthly

Posting Details

Posting Number 80020P
Working Title Manager of Custodial Services
Advertised Employing Department Facilities Planning and Management
Appointment Type Professional & Scientific - Continuous
Proposed Start Date As soon as possible
Proposed End Date or Length of Term Ongoing
Number of Months Employed Per Year 12
Full or Part Time Full-Time
Summary of Duties and Responsibilities

The Facilities Planning and Management (FP&M) Department at Iowa State University is seeking to hire a Custodial Services Manager. This position provides leadership, direction, and management for the Custodial Services work unit with over 140 employees providing service to over 80 general university buildings. Position is responsible to ensure safety, quality, transparency, and customer satisfaction for Custodial Services.

Managerial responsibilities include management of the departmental budget, operations, procurement, personnel, projects, processes, equipment, inventory, and supplies. Position analyzes operations to continuously improve custodial services; identifies cleaning practices, standards, techniques, and equipment for quality and efficiency; uses management techniques and data analysis to lead custodial teams; meets budgets; and directs operations. Position maintains a university environment that is clean and sanitary and meets the needs of the university customers. Position is responsible for providing excellent customer service to the campus community.

The successful candidate will possess a high-level business acumen, organizational skills, project management skills, be detail-oriented, and have the ability to lead and motivate a diverse team toward a common goal. Strong written, oral and interpersonal communications skills are critical to effectively interact with a diverse group of staff, customers, external business partners and vendors, and other FP&M personnel. They will be self-motivated and able to work independently along with working productively in a team setting. All staff members are expected to interact collegially and maintain the highest standards of integrity and ethics. This position is under the general supervision of the Assistant Director of Facilities Services.

About Iowa State University and the Ames Community

Iowa State University is classified as a Carnegie Foundation Doctoral/Research University-Extensive, a member of the Association of American Universities (AAU), and ranked by U.S. News and World Report as one of the top public universities in the nation. More than 36,000 students are enrolled and are served by over 6,200 faculty and staff.

Iowa State University is a global and culturally diverse university committed to providing an inclusive, equitable, and diverse environment for both learning and employment. We know that diversity in experience and perspective is vital to advancing innovation, critical thinking, solving complex problems, and building an inclusive academic community. At Iowa State, we translate these values into action by seeking individuals who have experience working with diverse students, colleagues, and constituents. The university has an expectation that all employees will demonstrate a contribution to diversity and inclusion as embodied in Iowa State University’s Principles of Community.

Ames, Iowa is a progressive community of 60,000, located approximately 30 minutes north of Des Moines, and recently voted one of the best college towns in the nation.

Iowa State University is an equal opportunity employer committed to excellence through diversity and strongly encourages applications from all qualified applicants, including women, underrepresented populations, and veterans. ISU is responsive to the needs of dual career couples, is dedicated to work-life balance through an array of policies, and is an NSF ADVANCE institution.

All employees are expected to exhibit and convey good citizenship within the program, the department, college, university activities, collegial interactions, and maintain the highest standards of integrity and ethical behavior.

Required Education and Experience

Bachelor’s degree and 4 years of related experience; OR a Master’s degree and 2 years of related experience; OR a combination of education and/or related experience totaling 8 years unless otherwise specified under supplemental required education and experience. Experience must be at a comparable level and directly related to the duties of this position.

Supplemental Required Education and Experience

Experience includes financial management;
Experience includes operations management;
Experience includes personnel management

Preferred Education and Experience

Bachelor’s degree in a related field;
Experience in strategic planning and strategic management;
Experience with customer service;
Experience managing equipment, supplies, and inventory;
Custodial services experience

Location (if other than Ames)
Additional Information

Hours of position will generally be 8:00 am – 5:00 pm, Monday-Friday, but will vary depending on workload, operational needs, etc.

Department Contact Name Melynda Emerson
Department Contact Phone 515-294-9037
Department Contact Email
Department/Unit Website
Application Instructions

To apply for this position, please click on “Apply for this Job” and complete the Employment Application. Please be prepared to enter or attach the following:

1) Resume/Curriculum Vitae
2) Letter of Application/Cover Letter
3) Contact Information for Three References

If you have questions regarding this application process, please email or call 515-294-4800 or Toll Free: 1-877-477-7485.

Special Instructions Summary
Guaranteed Consideration Date 02/09/2018
Pre-Employment Screening

All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check.

Quick Link
EO Statement

Iowa State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, marital status, disability, or protected veteran status and will not be discriminated against. Inquiries can be directed to the Office of Equal Opportunity, 3410 Beardshear Hall, 515 Morrill Road, 515 294-7612, email

Required Licensure(s)/Certification(s)

Preferred Licensure(s)/Certification(s)

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Please describe your experience with financial management and budgeting.

    (Open Ended Question)

  2. * Briefly describe your operations management experience.

    (Open Ended Question)

  3. * Please describe your experience with personnel management.

    (Open Ended Question)

  4. * What was your major area of study associated with your degree(s) as listed in the Education section of your application? If no degree listed, please put n/a.

    (Open Ended Question)

  5. * Please describe your strategic planning experience.

    (Open Ended Question)

  6. * Please describe your customer service experience.

    (Open Ended Question)

  7. * Please describe your experience with equipment, supplies, and inventory management.

    (Open Ended Question)

  8. * Please describe your custodial or cleaning experience.

    (Open Ended Question)

  9. * Where did you first learn about this vacancy?
    • ISU Employment Opportunities Website
    • ISU Employee
    • Website
    • Placement Office
    • Trade Journal
    • Newspaper
    • HERC Website
    • LinkedIN
    • Facebook
    • CareerBuilder
  10. Please indicate which specific website, placement office, trade journal, newspaper, or other resource influenced you to apply for this position.

    (Open Ended Question)

Applicant Documents

Required Documents
  1. Resume/Curriculum Vitae
  2. Letter of Application/Cover Letter
  3. Reference Contact Information
Optional Documents